Queensland’s building and construction industry super fund needed to streamline their internal procedures, especially when it came to reducing call-centre workloads, printing and mailing costs and general paperwork.
But they also needed to fire-up their web-based capabilities to get more members joining online.
So we set up a system that sent out a dedicated email with a direct link to the membership webpage where all the important data was collected in one spot and then sent on to the right people in BussQ. We linked the online join insurance with their insurance company and pre-populated the members’ details to make it easy to commit. And the result… fewer telephone enquiries, less paperwork, lower postage fees and best of all, many more happy members.
